INDUSTRIES Retail

Retail

Retail today requires more than just bricks and mortar stores, it needs a strong, growing, online presence and the ability to quickly respond to fulfillment requirements. Learn how PamTen's inventive solutions have successfully addressed these problems.

Boosting Business Reputation with Social Media Responsiveness
BUSINESS CHALLENGE

Our client is a leader in the Eyewear and eye care industry. Due to some business changes, their online reputation began to show a decline owing to unsatisfactory comments on Google, Yelp, and other review sites.

PAMTEN’S SOLUTION

PamTen assessed the responsiveness and systems for the client. The team instituted a number of steps to improve the online reputation.

  1. A monitoring system was set up to respond to online reviews, providing detailed recommendation points to address the gap between customers and the business.
  2. A strategy to improve positive reputation all over the media was created.
  3. Created and prepared a bespoke approach with detailed reports.
  4. Developed a high level, end-to-end strategy to address not only Reputation Protection but also create a positive result.
BUSINESS BENEFITS

By changing the method of promotion and following PamTen’s recommended actions, the client has increased business and positively improved their reputation by 40% in online media.

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