Services Digital Marketing

Boosting Business Reputation with Social Media Responsiveness

Business Reputation with Social Media Responsiveness
BUSINESS CHALLENGE

Our client is a leader in the Eyewear and eye care industry. Due to some business changes, their online reputation began to show a decline owing to unsatisfactory comments on Google, Yelp, and other review sites.

PAMTEN’S SOLUTION

PamTen assessed the responsiveness and systems for the client. The team instituted a number of steps to improve the online reputation.

  1. A monitoring system was set up to respond to online reviews, providing detailed recommendation points to address the gap between customers and the business.
  2. A strategy to improve positive reputation all over the media was created.
  3. Created and prepared a bespoke approach with detailed reports.
  4. Developed a high level, end-to-end strategy to address not only Reputation Protection but also create a positive result.
BUSINESS BENEFITS

By changing the method of promotion and following PamTen’s recommended actions, the client has increased business and positively improved their reputation by 40% in online media.

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